Privacy Policy
Introdution
Your privacy and trust are of utmost importance to us at LUXMÉ. This Privacy Policy explains how we collect, use, share and safeguard your personal information when you visit our website or make a purchase from us.
Information We Collect
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Personal information you provide: When you place an order, register for an account, subscribe to newsletters or contact us, we may collect your name, email address, phone number, shipping address, billing address, payment information (processed via secure payment gateways), and any other information you choose to provide.
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Automatically collected information: As you navigate our site, we collect information such as your IP address, browser type, device type, pages visited, time spent on pages, and other analytics data via cookies, web beacons and similar technologies.
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Cookies and tracking technologies: We use cookies to personalise your experience, remember your preferences and gather analytics data to improve our site performance and offerings.
How We Use Your Information
We may use your information for the following purposes:
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To process and fulfil your orders, including communicating order status updates, shipping and delivery.
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To manage your account, provide customer support, respond to your inquiries.
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To personalise your experience, send promotional offers (if you have opted in), and optimise our website content.
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To carry out analytics, prevent fraud, ensure security and meet legal or regulatory obligations.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
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Payment gateway providers (Razorpay), to process transactions;
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Courier and logistics partners, for shipping and delivery;
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Service providers and technology vendors, who assist in operating our website and analysing data;
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Government or regulatory authorities, if required by law, subpoena or other legal process.
Data Security
We employ appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include SSL encryption for data transmission, restricted access to data within our organisation, and regular assessments of vulnerabilities. However, no method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security.
Your Rights
Depending on applicable laws, you may have the right to:
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Access your personal information that we hold.
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Request correction or update of your personal information.
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Request deletion of your personal information (subject to retention requirements for legal, tax or business purposes).
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Withdraw your consent for certain processing where applicable.
To exercise any of these rights, please contact us at contact@luxme.co.in. We will respond within a reasonable timeframe.
Cookies & Tracking Options
You can control cookies via your browser settings. Please note that disabling cookies may affect your experience on our website, such as the ability to log in, access certain features or receive personalised content.
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes and enforce our agreements. When data is no longer required, we will securely delete or anonymise it.
Children’s Privacy
Our services are not directed to children under 18 years old. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it.
Amendments
We may modify this Privacy Policy from time to time. Changes will be posted on our website with an updated “Last Updated” date. Your continued use of the site after posting of changes constitutes acceptance of the updated policy.
Contact Information
SR Jewellers (for LUXMÉ)
Address: Lal Kuan, Sarrafa Bazaar, Bulandshahr, Uttar Pradesh 203001
Email: contact@luxme.co.in
Phone: +91 8077170605
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